Enhance Your Service ​with Real-time Feedback

Who We Are

At FeedbackFlow, we are dedicated to transforming the way businesses collect and utilize customer feedback. our ​company was born from a vision to create a seamless and effective feedback loop for any business. Whether you run a ​restaurant, retail store, healthcare facility, or any other type of business, we understand the critical importance of ​listening to your customers and using their insights to drive improvement.

Our mission is to empower businesses with an innovative platform that leverages the convenience and ubiquity of ​WhatsApp to gather real-time feedback. We provide a robust solution that simplifies the feedback collection process, ​turning customer responses into actionable analytics that help businesses enhance their services, products, and overall ​customer experience.

Our dedicated team of experts combines deep industry knowledge with cutting-edge technology to deliver a user-​friendly, reliable, and powerful feedback solution. At FeedbackFlow, our core values of customer focus, innovation, ​integrity, and excellence guide everything we do. We are committed to helping businesses of all sizes thrive by making it ​easier to understand and act on customer feedback.

Join us on our journey to make customer feedback an integral part of your business strategy with FeedbackFlow.

Features

Easy Feedback Collection

Send personalized WhatsApp messages to customers for quick and easy feedback.

Real-time Analytics

Gain actionable insights from customer feedback with our comprehensive analytics dashboard.

Automated Follow-ups

Set up automated follow-up messages to ensure you never miss a feedback opportunity.

Customizable Surveys

Create tailored surveys to get specific insights about your food and service.

How It Works

Step 1: Sign Up

Create an account with FeedbackFlow in just a few minutes. Connect your WhatsApp Business API to our ​platform to get started.

Step 2: Set Up Your Feedback Campaign

Design your feedback survey using our intuitive survey builder. Customise questions to gather specific ​insights relevant to your business needs.

Step 3: Send Feedback Requests

Automatically send personalised feedback requests to your customers via WhatsApp after their ​interaction with your business. Schedule messages to be sent at the optimal time.

Step 4: Collect Feedback

Customers respond directly through WhatsApp, providing real-time feedback on their experience. Our ​platform ensures the process is seamless and user-friendly for your customers.

Step 5: Analyze Feedback

Access detailed analytics and reports on the FeedbackFlow dashboard. Track customer satisfaction, ​identify trends, and uncover areas for improvement with our powerful data visualization tools.

Step 6: Take Action

Use the insights gained from customer feedback to make informed decisions and improve your business. ​Implement changes, track progress, and continue to enhance the customer experience.

Restaurants

Enhance your dining experience with real-time customer feedback. Understand your patrons' preferences ​and improve service quality.

Retail

Improve your shopping experience based on customer insights. Gather feedback on product selection, store ​ambiance, and customer service.

Hospitality

Boost guest satisfaction in hotels and resorts. Gather feedback on room quality, amenities, and service ​standards.

Healthcare

Ensure patient satisfaction and improve healthcare services. Collect feedback on patient care, wait times, ​and overall experience.

Customer Support

Elevate your customer service by collecting feedback after support interactions. Understand customer ​satisfaction and identify areas for improvement.

More

No matter your industry, FeedbackFlow can help you gather valuable feedback. Our versatile platform is ​designed to meet the unique needs of any business.

Let's work together!

Book a free consultation.